you need health information or
reassurance about what to do next
For immediate, life-threatening emergencies, call 999.
How does it work?
NHS111 calls are handled by highly trained call handlers at North
East Ambulance Service’s centres in Newburn and Hebburn. Many of them also
answer the region’s 999 calls.
The call handler will ask you a series of questions to assess your
symptoms and immediately direct you to the most appropriate care. This could be
offering you self-care advice, directing you to one of more than 300 NHS
services in the North East. In some areas this may also involve us booking an
appointment directly for you.
More than 85% of NHS111 callers
are referred to services other than emergency departments or an ambulance but
if the call handler thinks you need an ambulance,
they will immediately arrange this for you.
about NHS111, including patient case studies, is available at www.neas.nhs.uk/our-services/nhs-111
NHS 111 offers a video relay service that allows you to
make a video call to a British Sign Language (BSL) interpreter. The BSL
interpreter will call an NHS 111 adviser on your behalf and you’re then able to
have a real-time conversation with the NHS 111 adviser, via the interpreter.
You will need a webcam, a modern computer and a good broadband
connection to use this service. Visit
NHS 111 BSL interpreter service for more details, including an
online user guide.